Xtra Blames Muse 2 Pro Delay on Quality Standards Amid FCC Dispute
Xtra has explained that the release of its Muse 2 and Muse 2 Pro gimbal cameras has been postponed due to rigorous quality control measures, offering an apology to customers via Threads. The company is actively engaged in testing and production but will refrain from providing a timeline until all units align with its quality benchmarks. Additionally, Xtra faces a conflict with the FCC regarding the importation of DJI technology, which has suggested a $25,000 penalty against the company and a prohibition on its product imports. In July, Xtra initiated refunds for early-access reservations because of the absence of a launch date. Although a tested unit in the U.S. functions as intended, the delays are not attributed to product flaws. Critics have pointed out misleading marketing, urging Xtra to clarify its readiness to sell despite restrictions.
Key facts
- Xtra posted on Threads to apologize to customers awaiting the Muse 2 and Muse 2 Pro
- Xtra says the delay stems from its zero-compromise quality standard and refuses to give a speculative timeline
- The FCC proposed a $25,000 forfeiture against Xtra in July
- The FCC separately proposed prohibiting continued importation and marketing of Xtra equipment and products from several other companies
- The FCC investigation is part of a broader effort involving companies accused of importing restricted DJI-associated technology
- Xtra told PetaPixel in July it had initiated official refunds for Muse 2 Pro early-access reservations
- A tested Muse 2 Pro unit in the U.S. works exactly as advertised, indicating the product is finished
- The report calls Xtra's marketing misleading and says the company would gain support by being transparent about the FCC block
Entities
Artists
- Francis Alvarez
Institutions
- Xtra
- Federal Communications Commission
- DJI
- PetaPixel
- Threads
- Federal Communications Commission (FCC)
Locations
- United States