Cincinnati Couple Paid Nearly $4,000 for Wedding Photos; Photographer Lost Most Files in Transfer to Editor
In August, Erika and Gary Even from Cincinnati, Ohio, invested nearly $4,000 in photography services for their wedding at Pebble Creek Golf Course. Unfortunately, they discovered afterward that the majority of their photos were lost during the transfer process, with only around 30% reaching the editor. Efforts to retrieve the files were unsuccessful, leading to the permanent loss of the images. The photos they received missed several significant moments, such as family portraits and individual pictures of Erika with her bridesmaids and groomsmen. Although the photography company asserted that a refund was processed, the couple never received it. After WCPO 9 reached out to the company, the owner refuted their claims. They urged prospective clients to confirm backup procedures and clarify payment conditions.
Key facts
- Erika and Gary Even of Cincinnati, Ohio, paid nearly $4,000 in full before their August wedding for photography.
- The wedding took place at Pebble Creek Golf Course in Cincinnati.
- The editor received only about 30% of the pictures, according to Erika Even.
- The photographer's recovery attempt deleted the missing files, Erika said, making them impossible to retrieve.
- Delivered images lacked family portraits and individual shots of Erika with each bridesmaid and groomsman.
- Erika said she has no portrait of herself in her wedding dress, while the photos include more solo pictures of the DJ.
- The photography company said twice that a refund was issued to the couple's credit card, but the money did not arrive.
- The company's owner told WCPO 9 the couple's claims were false and declined to discuss the matter further.
Entities
Artists
- Erika Even
- Gary Even
Institutions
- WCPO 9
- Better Business Bureau
- Pebble Creek Golf Course
- Depositphotos
- PetaPixel
Locations
- Cincinnati
- Ohio
- United States