Just Eat Halts AI Menu Photo Trial After Bacon-and-Egg Soda Bread Blunder
Just Eat has halted a trial involving AI-created images for restaurant menus in the U.K. due to customer complaints about inaccuracies. Among the significant mistakes were images of an Irish breakfast sandwich from a Northern Ireland restaurant, which appeared as floating sausages and drinks, and salt and pepper chips that were shown as ordinary fries. The AI tool was offered to partners lacking their own food photography, with Just Eat clearly marking the images as AI-generated. In response to the feedback, the company highlighted its investment in professional photographers and the importance of accurate food depiction. The inaccurate visuals are being taken down, and the project is paused for further refinement. Just Eat recognized that new technology might have initial flaws. This situation echoes a similar reaction in San Francisco.
Key facts
- Just Eat paused its AI-generated menu image trial in the U.K. after customer complaints
- A Northern Ireland restaurant's Irish breakfast soda bread sandwiches were depicted as bacon, sausage and fried eggs floating in fizzy drinks
- Salt and pepper chips were rendered as plain fries covered in excessive salt and pepper
- A cheddar cheese item on a vegetarian menu appeared as an orange, fondue-like sauce
- Images created by the tool were tagged as AI-generated on the app
- Just Eat says it funds professional local photographers for small restaurant partners
- The company has removed the flagged images and suspended the rollout
- The Independent first reported the pause; a San Francisco restaurant was previously defaced over AI food photos
Entities
Institutions
- Just Eat
- Just Eat UK
- The Independent
- UKNewestFoods
- PetaPixel
Locations
- United Kingdom
- Northern Ireland
- San Francisco
- United States