Broadband Provider Rankings for 2026 Based on UK Reader Survey
A 2025 survey of 1,019 Telegraph readers assessed major UK broadband providers across multiple categories. Plusnet received recognition for overall value and customer support, while Sky Broadband was noted for connection velocity. EE achieved high marks for service dependability. The evaluation considered factors including pricing, performance consistency, and assistance quality. Several prominent companies did not qualify for awards due to insufficient scores in specific areas.
Key facts
- Survey conducted from June 6 to July 14, 2025 with 1,019 participants
- Plusnet identified as top provider for customer service and value
- Sky Broadband offers fastest available speeds up to 5Gbits/sec
- EE rated most reliable by surveyed customers
- Major providers like BT and Virgin Media did not receive awards
Entities
Institutions
- The Telegraph
- Openreach
- BT Group
- Strat7
Locations
- United Kingdom