StubHub Faces Rising Complaints Ahead of IPO
Complaints about StubHub to the Better Business Bureau increased by 47% from 2024 to 2025, and by 63% in the eight months leading up to the company's September 2025 initial public offering. The Wall Street Journal reported on these figures, highlighting customer battles for tickets and refund issues. The data suggests growing dissatisfaction with the ticket resale platform as it prepared for its public market debut.
Key facts
- Complaints to the Better Business Bureau rose 47% from 2024 to 2025.
- Complaints climbed 63% in the eight months before StubHub's September 2025 IPO.
- The Wall Street Journal reported the story.
- StubHub held its initial public offering in September 2025.
- The complaints relate to ticket resale and refund issues.
Entities
Institutions
- StubHub
- Better Business Bureau
- The Wall Street Journal