Starbucks mobile orders overwhelm baristas without added staff
Starbucks baristas face increased workload from mobile and delivery orders, which create parallel production demands without matching staffing levels. The chain's digital channels have added complexity to workflows, fueling worker frustration over inadequate labor allocation.
Key facts
- Mobile and delivery channels created parallel production demands
- Staffing levels did not match increased order volume
- Worker frustration has grown due to workload imbalance
Entities
Institutions
- Starbucks
Sources
- Quartz —