Should Galleries Take a Commission on Artwork Repairs? Best Practices
The article, authored by a gallery owner, addresses the question of whether galleries should take a commission on artwork repairs after a sale. It outlines three ways repairs can be handled: direct artist-collector arrangement, gallery as intermediary, and gallery handling everything. The author strongly advises against taking a commission or markup on repair costs, citing customer service, transparency, and goodwill for future sales. However, passing along out-of-pocket costs (e.g., shipping, insurance) is acceptable if disclosed upfront. The piece also offers guidance for artists on pricing repairs, suggesting honest assessment of costs and considering complimentary repairs for recent sales. Practical tips for turning repairs into opportunities include prompt responses, keeping collectors updated, and adding small gestures. The author concludes that forgoing commissions on repairs builds lasting relationships and often leads to future sales. The article invites readers to share their own experiences.
Key facts
- The article is written by a gallery owner.
- Three ways to handle repairs: direct artist-collector, gallery as intermediary, gallery handles everything.
- Author believes galleries should not take a commission on repair costs.
- Passing along out-of-pocket costs (shipping, insurance) is acceptable if transparent.
- Artists should price repairs honestly, considering material and time costs.
- Complimentary repairs may be offered for recent sales or minor fixes.
- Prompt and empathetic responses to repair requests are recommended.
- The article encourages treating repairs as opportunities to build relationships.
Entities
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