Omnichat Rebrands as Omni AI, Reports 130% Growth and $100M Client Revenue
Omnichat has rebranded itself as Omni AI, shifting from a traditional software model to an AI-focused platform. They’ve seen impressive growth, with a 130% increase year-over-year in Southeast Asia for the past two years, and have processed over 3 billion messages globally in the last year. Their clients have collectively earned more than US$100 million, with conversion rates from cross-channel marketing five times higher than standard eCommerce. Key offerings include the Omni AI Message Flow for creating WhatsApp campaigns in natural language, plus a generative media gallery. Alan Chan, the founder and CEO, leads this initiative. Omni AI partners with Meta, LINE, and AWS, serving over 5,000 businesses in places like Hong Kong, Taiwan, and the UK, supporting platforms like WhatsApp and TikTok. This change reflects a broader industry trend toward AI-driven solutions, with investments in AI-native technologies rising by 94% compared to just 8% for traditional SaaS.
Key facts
- Omnichat rebranded as Omni AI, an AI-native agentic customer experience platform.
- The company achieved 130% year-over-year growth in Southeast Asia for two consecutive years.
- Over 3 billion messages were processed globally in the last 12 months.
- Clients generated over US$100 million in revenue using the platform.
- Conversion rates are five times higher than traditional eCommerce platforms.
- Omni AI Message Flow enables natural language campaign design for WhatsApp.
- Human-in-the-loop oversight and sandbox testing ensure brand safety.
- Omnichat holds Meta, LINE, and AWS partner statuses.
Entities
Institutions
- Omnichat
- Omni AI
- Meta
- LINE
- AWS
Locations
- Hong Kong SAR
- Taiwan
- Singapore
- Malaysia
- Australia
- Thailand
- Japan
- Indonesia
- United Kingdom
- United Arab Emirates
- Southeast Asia
- APAC