Omilia Raises $67M to Scale AI Customer Support Platform
Omilia, a customer support automation firm based in Athens and established in 2002, secured $67 million in a Series B funding round spearheaded by Expedition Growth Capital. The company specializes in automating voice calls and advocates against employing generative AI for straightforward inquiries. CEO Dimitris Vassos emphasized the importance of having a variety of tools in contact centers. This marks Omilia's second funding round, following a $20 million investment from Grafton Capital in 2020, with annual recurring revenue increasing tenfold to $60 million. Its clients include Taco Bell, Capital One, and Discover, with technology deployed in over 1,000 locations. The new funding will support the establishment of a U.S. office and team expansion, aiming to grow from 500 to 600 employees by year-end.
Key facts
- Omilia raised $67 million in Series B funding led by Expedition Growth Capital.
- Omilia has been automating customer support since 2002.
- CEO Dimitris Vassos argues against using generative AI for all queries.
- Omilia's annual recurring revenue grew 10x to $60 million since 2020.
- Clients include Capital One, Discover, RBC, DWP, and PSEG.
- Taco Bell uses Omilia's voice-based ordering across 1,000+ outlets.
- Vassos denied a reported incident of a customer ordering 18,000 cups of water.
- Omilia plans to open a new U.S. office and hire key executives.
- Company headcount is expected to reach 600 by end of year.
Entities
Institutions
- Omilia
- Expedition Growth Capital
- Grafton Capital
- Capital One
- Discover
- RBC
- DWP
- PSEG
- Taco Bell
Locations
- Athens
- Greece
- United States