Microsoft reports 20M paid Copilot users with rising engagement

Microsoft CEO Satya Nadella announced during the company's quarterly earnings call that M365 Copilot now has 20 million paid enterprise seats. The number of companies paying for over 50,000 seats has quadrupled, with Bayer, Johnson & Johnson, Mercedes, and Roche each holding more than 90,000 seats. A recent deal with Accenture for over 740,000 seats was described as Microsoft's largest Copilot win to date. Nadella emphasized that user engagement is growing, with Copilot queries per user up nearly 20% quarter over quarter, and weekly engagement now matching Outlook. He noted that Copilot is not dependent on any single model like OpenAI, and that Microsoft 365 supports Anthropic's Claude. Agent mode, which enables multi-step actions in documents, has become the default experience across Copilot, Word, Excel, and PowerPoint. Morgan Stanley's Keith Weiss called the numbers "super impressive" and ahead of expectations.