Choco uses OpenAI APIs to automate food distribution with AI agents

Choco, a platform leveraging AI to transform food and beverage distribution, has incorporated OpenAI APIs to streamline order processing and minimize manual tasks. With a client base exceeding 21,000 distributors and 100,000 buyers in the US, UK, Europe, and the GCC, Choco introduced OrderAgent and VoiceAgent, capable of handling various input types such as emails, SMS, images, and phone calls with impressive sub-second response times. The platform manages more than 8.8 million orders each year, resulting in a 50% decrease in manual order entry and doubling productivity. Error rates are maintained below 1–5% with adjustable limits. Choco chose OpenAI for its performance and reliability, aiming to enhance AI functionality in sales, commerce, and supply chain, allowing non-engineers to serve as "agent orchestrators."