Australian Survey Reveals Mixed Consumer Attitudes Toward Healthcare AI
A survey utilizing mixed methods involving 275 Australians explored their readiness, acceptance, trust, and perceptions of risk regarding AI in digital health. It also included a scenario-based assessment comparing AI-generated consultation summaries with those created by clinicians. While participants showed moderate optimism and recognized the usefulness and ease of use of AI, they harbored significant worries about accuracy, safety, and data usage. In the scenario evaluation, the AI-generated summary was favored for its quality, empathy, and overall usefulness, although participants struggled to identify it as AI-generated. This study underscores the disparity between general attitudes and specific preferences.
Key facts
- Survey conducted in Australia with N=275 participants
- Mixed-methods design: quantitative measures plus scenario-based evaluation
- Participants showed moderate optimism and strong perceived usefulness and ease of use
- Substantial concerns about accuracy, safety, and data use were reported
- AI-generated consultation summary was preferred for quality, empathy, and overall usefulness
- Identification of AI summary was near chance level
- Study published on arXiv with ID 2604.27744
- Research focuses on consumer attitudes towards patient-facing healthcare AI
Entities
Institutions
- arXiv
Locations
- Australia