Agentic AI demands organizational redesign, not just layering

A growing gap is becoming evident between aspirations and practical implementation as companies integrate AI agents. According to a Celonis report, while 85% of businesses plan to adopt agentic practices within the next three years, 76% report that their current infrastructure is inadequate for this transition. Prasun Shah, the global CTO at PwC UK Consulting, cautions against simply adding AI agents to existing frameworks, deeming it ineffective. Ema, in collaboration with HFS Research, has proposed agentic business transformation (ABT), which is built on three foundational elements: technology stack, workforce, and success metrics. McKinsey forecasts that by 2030, 75% of jobs will need redesign or upskilling. Ema CEO Surojit Chatterjee highlights a significant customer who achieved a threefold ROI from agentic AI by shifting to outcome-based metrics. Leaders can bridge this divide by reevaluating their operational models and workflows.